Client Benefits & Services Screener

City-of-Manassas,-Va; Manassas (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Manassas, Va is seeking a Human Services Assistant III to serve as the initial point of contact for clients seeking benefits and services. You will screen for eligibility, interview applicants, assist with applications, and coordinate referrals across multiple programs.

The role emphasizes independent screening, data collection, and support for adult protective services, foster care, and employment services as part of a broader benefits delivery team.

Qualifications

• Knowledge of customer and personal services principles and procedures.

Responsibilities

• Screens clients for benefits and services.
• Interviews clients and explains programs, policies and procedures.
• Assists clients with applications.
• Evaluates and approves agency providers.
• Maintains logs of client documentation.
• Schedules and coordinates appointments for clients.
• Provides information to clients seeking services and refers for services.
• Researches databases to verify information for processing applications.

Skills

Communication

Organization

Interpersonal skills

Time management

Counseling

Decision making

Education

High school diploma with related coursework

Tools

Word processing

Spreadsheets

Job description

City of Manassas, Va is seeking a Human Services Assistant III to serve as the initial point of contact for clients seeking benefits and services. You will screen for eligibility, interview applicants, assist with applications, and coordinate referrals across multiple programs.

The role emphasizes independent screening, data collection, and support for adult protective services, foster care, and employment services as part of a broader benefits delivery team.