Benefits Education & Enrollment Specialist

The LaSalle Network; High Point (NC); On-site; USD 24,000 - 25,000; Full time

Job summary

LaSalle Network in High Point, NC is hiring a Customer Service Representative to educate clients about benefits, guide enrollment transactions, and resolve inquiries. This role sits in a fast-paced, client-focused environment and requires strong communication, problem-solving, and a positive attitude while handling multiple systems and portals.

You will be the primary contact for benefits education and enrollment processing, ensuring accurate documentation and timely follow-up with customers as

Qualifications

• High school diploma.
• 3+ years customer service experience.
• Strong verbal and written communication skills.
• Positive attitude in a fast-paced environment.

Responsibilities

• Educate and advise callers on benefits, the system, and related processes.
• Process enrollment-related transactions and own issues through resolution.
• Research customer requests and follow up as needed.
• Assist with company projects and administrative tasks.
• Navigate multiple screens and platforms to ensure accurate documentation.

Skills

Communication

Problem solving

Customer service

Education

High school diploma

Job description

LaSalle Network in High Point, NC is hiring a Customer Service Representative to educate clients about benefits, guide enrollment transactions, and resolve inquiries. This role sits in a fast-paced, client-focused environment and requires strong communication, problem-solving, and a positive attitude while handling multiple systems and portals.

You will be the primary contact for benefits education and enrollment processing, ensuring accurate documentation and timely follow-up with customers as