Call Center, Customer Service - High Point, NC

The LaSalle Network; High Point (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

LaSalle Network is hiring for a Call Center, Customer Service Agent in High Point, NC to support our client in the employee benefits and HR services space. This is an on-site contract opportunity where you’ll handle healthcare benefits inquiries, enrollment transactions, and issue resolution with a customer-first mindset.

You will process enrollment transactions, research requests, and provide top-tier service in a metrics-driven environment.

Qualifications

• 3+ years of customer service experience.
• Strong verbal and written communication skills.
• Positive attitude in a fast-paced environment.

Responsibilities

• Process enrollment-related transactions and own issues through to resolution.
• Research customer requests and follow up as needed.
• Provide top-tier customer service with QA scores as a key measure.
• Navigate multiple screens and platforms to ensure accurate documentation.

Skills

Customer service

Verbal communication

Written communication

Positive attitude

Multi-screen navigation

Education

High school diploma or GED

Tools

Microsoft Teams

Client portals

AI-assisted resources

Job description

Call Center, Customer Service - High Point, NC (162797) High Point, North Carolina

Salary: USD17 - USD18 per hour

Call Center Contract - High Point, NC

LaSalle Network is hiring for a Call Center, Customer Service Agent in High Point, NC to support our client in the employee benefits and HR services space. This is an on-site contract opportunity in High Point, NC, where you’ll serve as a key point of contact for callers with questions about healthcare benefits, life insurance benefits, disability plans and other HR-related services. In this role, you’ll deliver high-quality customer support in a highly monitored, metrics-driven environment, while building expertise in benefits education, enrollment transactions and issue resolution.

Responsibilities

• Process enrollment-related transactions and take ownership of issues through to resolution
• Research customer requests and follow up with customers as needed
• Provide top-tier customer service on every interaction; quality is closely monitored and QA scores are a key performance measure
• Efficiently navigate multiple screens and platforms, including AI-assisted resources, Microsoft Teams and client portals to ensure accurate documentation

Qualifications

• High school diploma or GED
• 3+ years of customer service experience
• Strong verbal and written communication skills
• Ability to display a positive attitude in a fast-paced environment
• Ability to navigate multiple screens and tech platforms

Key Details

• Employment Type: Contract
• Compensation: $17 - $18 hourly
• Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
• Location: High Point, NC
• Work Model: On-site

About LaSalle Network

At LaSalle Network, we don't just fill roles — we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace — because when our people thrive, everyone wins.