Customer Service Representative - High Point, NC

The LaSalle Network; High Point (NC); On-site; USD 24,000 - 25,000; Full time

Job summary

LaSalle Network in High Point, NC is hiring a Customer Service Representative to educate clients about benefits, guide enrollment transactions, and resolve inquiries. This role sits in a fast-paced, client-focused environment and requires strong communication, problem-solving, and a positive attitude while handling multiple systems and portals.

You will be the primary contact for benefits education and enrollment processing, ensuring accurate documentation and timely follow-up with customers as

Qualifications

• High school diploma.
• 3+ years customer service experience.
• Strong verbal and written communication skills.
• Positive attitude in a fast-paced environment.

Responsibilities

• Educate and advise callers on benefits, the system, and related processes.
• Process enrollment-related transactions and own issues through resolution.
• Research customer requests and follow up as needed.
• Assist with company projects and administrative tasks.
• Navigate multiple screens and platforms to ensure accurate documentation.

Skills

Communication

Problem solving

Customer service

Education

High school diploma

Job description

Customer Service Representative - High Point, NC (162031) High Point, North Carolina

Salary: USD17.5 - USD18 per hour

LaSalle Network is hiring for a Customer Service Representative with a leading benefits enrollment company known for providing exceptional healthcare, life insurance, and disability benefits services. The Customer Service Representative will be a key contact point for clients, assisting with benefits education, enrollment transactions, and resolving customer inquiries. This role offers an excellent opportunity to join a growing team dedicated to delivering superior customer support within a dynamic, client-focused environment.

Responsibilities

• Educate and advise callers on their benefits, the system, and all related processes
• Process enrollment-related transactions and take ownership of issues through resolution
• Research customer requests and follow up with customers as needed
• Assist with company projects and administrative tasks as assigned
• Efficiently navigate multiple screens and platforms including AI-assisted resources, Microsoft Teams, and client portals to ensure accurate documentation

Qualifications

• High school diploma
• 3+ years Customer Service experience required
• Must have strong verbal and written communication; must be conversationa
• Extremely resourceful and able to problem solve
• Ability to provide exceptional customer service consistently
• Must be able to display a positive attitude in a fast-paced environment

About LaSalle Network

At LaSalle Network, we don't just fill roles — we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace — because when our people thrive, everyone wins.