Benefits Account Manager - Hybrid, Employee-Owned Culture

James A Scott & Son Inc; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Scott Insurance in Raleigh, NC seeks a Benefits Account Manager to service client accounts from enrollment through renewal, acting as a benefits subject matter expert.

You will collaborate with production teams, manage open enrollment, present options to clients, and coordinate with carriers. The role is hybrid (3 days in-office, 2 days remote) within a progressive employee-owned agency offering strong benefits and growth opportunities.

Qualifications

• BA/BS degree or equivalent education/experience.
• 2+ years of benefits administration experience.
• Active Life & Health license or ability to obtain within 90 days.
• Ability to handle confidential information with discretion.
• Strong communication and presentation skills; ability to build relationships.
• Proficient with Microsoft Office, including Excel.

Responsibilities

• Spearhead full-cycle renewal process for assigned clients and prepare proposals.
• Provide superior service to group administrators, addressing coverage questions and triaging claims.
• Reconcile commission shortages/overages with the accounting division and communicate with carriers.
• Document renewal activities in Applied Epic and Zywave’s Brokerage Builder.
• Collaborate with production teams to address client needs and requests.
• Attend networking events and continuing education to stay current on industry trends.
• Perform other duties as assigned.

Skills

Benefits administration

Client service

Communication

Relationship building

Organization

Education

BA/BS degree or equivalent

Tools

Microsoft Excel

Applied Epic

Zywave

Brokerage Builder

Job description

Scott Insurance in Raleigh, NC seeks a Benefits Account Manager to service client accounts from enrollment through renewal, acting as a benefits subject matter expert.

You will collaborate with production teams, manage open enrollment, present options to clients, and coordinate with carriers. The role is hybrid (3 days in-office, 2 days remote) within a progressive employee-owned agency offering strong benefits and growth opportunities.