Benefits & Absence Programs Liaison

Sedgwick Claims Management Services Ltd; United States; Remote; USD 48,000 - 55,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking a Benefit Liaison to coordinate absence programs for client accounts in the United States. You will support the Benefits Program Manager, assist with surveys, trainings, and prepare program reports.

In this role, you will liaise between client HR and employees, coordinate with healthcare providers, and help improve program administration while ensuring compliance with legal requirements and best practices.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Six years absence management experience or equivalent.
• Knowledge of legal requirements for absence programs and administration.
• Excellent oral and written communication, including presentation skills.
• Strong organizational and interpersonal skills.
• Ability to work independently and in a team.
• Project management, office operations management, disability/absence management experience preferred.

Responsibilities

• Coordinate absence programs between client HR and employees.
• Communicate with client, employee, healthcare providers and Company operations team to resolve issues.
• Assist in evaluating results of absence programs and best practices in absence administration; assist in reporting.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via client surveys and suggests improvements.
• Work with stakeholders to ensure continuous performance and process improvement.

Skills

Project management

Absence management

Communication skills

Analytical thinking

Negotiation

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Sedgwick Claims Management Services Ltd is seeking a Benefit Liaison to coordinate absence programs for client accounts in the United States. You will support the Benefits Program Manager, assist with surveys, trainings, and prepare program reports.

In this role, you will liaise between client HR and employees, coordinate with healthcare providers, and help improve program administration while ensuring compliance with legal requirements and best practices.