Benefit Liaison

Sedgwick Claims Management Services Ltd; United States; Remote; USD 48,000 - 55,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking a Benefit Liaison to coordinate absence programs for client accounts in the United States. You will support the Benefits Program Manager, assist with surveys, trainings, and prepare program reports.

In this role, you will liaise between client HR and employees, coordinate with healthcare providers, and help improve program administration while ensuring compliance with legal requirements and best practices.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Six years absence management experience or equivalent.
• Knowledge of legal requirements for absence programs and administration.
• Excellent oral and written communication, including presentation skills.
• Strong organizational and interpersonal skills.
• Ability to work independently and in a team.
• Project management, office operations management, disability/absence management experience preferred.

Responsibilities

• Coordinate absence programs between client HR and employees.
• Communicate with client, employee, healthcare providers and Company operations team to resolve issues.
• Assist in evaluating results of absence programs and best practices in absence administration; assist in reporting.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via client surveys and suggests improvements.
• Work with stakeholders to ensure continuous performance and process improvement.

Skills

Project management

Absence management

Communication skills

Analytical thinking

Negotiation

Teamwork

Independent work

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

Benefit Liaison PRIMARY PURPOSE

To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
• Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
• Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
• Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
• Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.
• Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.
• Assists with client training and development of communications; assists in administration of benefits fairs as needed.
• Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as needed.

QUALIFICATIONS

• Education & Licensing: Bachelor's degree or equivalent from an accredited college or university preferred.
• Experience: Six (6) years absence management experience or equivalent combination of education and experience required.
• Demonstrated progressive responsibilities strongly preferred.
• Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.
• Skills & Knowledge: Knowledge of legal requirements and best practices relevant to absence programs and administration Excellent oral and written communication, including presentation skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Negotiation skills Good interpersonal skills Self motivated with ability to work independently Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $48,186.00 - $55,000.00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

For more, see sedgwick.com