Benefit Liaison

Sedgwick Claims Management Services Ltd; Dublin (OH); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

Sedgwick Claims Management Services Ltd in Dublin, OH is seeking an experienced Absence Management Specialist to coordinate absence programs for specific clients, assist the Benefits Program Manager, support training and benefits fairs, and prepare program administration reports.

The role requires a Bachelor's degree (or equivalent) and at least six years of absence management experience, with strong communication, analytical, and organizational skills.

Qualifications

• Bachelor's degree or equivalent from an accredited college or university preferred.
• Six (6) years absence management experience or equivalent combination of education and experience required. Demonstrated progressive responsibilities strongly preferred. Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.

Responsabilités

• Serves as liaison between Company and client HR and employees in management of the absence programs.
• Communicates with client, employee, healthcare providers and operations team to coordinate resolution of escalated issues.
• Assists in evaluating results of absence programs and best practices in absence administration; assists in development of management reports.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via surveys and recommends changes.
• Works with stakeholders to ensure continuous performance and process improvement.

Connaissances

Absence management

Communication

Analytical skills

Organizational skills

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Description du poste

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Benefit Liaison

Primary Purpose

To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.

Essential Functions and Responsibilities

• Serves as liaison between Company and client human resources (HR) and employees in management of the absence programs.
• Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.
• Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.
• Maintains records and files pertinent to absence programs.
• Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.
• Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.
• Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.
• Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.
• Assists with client training and development of communications; assists in administration of benefits fairs as needed.
• Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as needed.

Qualifications

• Education & Licensing Bachelor's degree or equivalent from an accredited college or university preferred.
• Experience Six (6) years absence management experience or equivalent combination of education and experience required. Demonstrated progressive responsibilities strongly preferred. Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.

Skills & Knowledge

• Knowledge of legal requirements and best practices relevant to absence programs and administration
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Negotiation skills
• Good interpersonal skills
• Self motivated with ability to work independently
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

Work Environment

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding, travel as required
• Auditory/Visual: Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.