Benefit Liaison

Sedgwick Claims Management Services Ltd; Oregon; Sur place; USD 48 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) with matching

Paid time off (PTO)

Life insurance

Flexible spending account

Résumé du poste

Sedgwick is seeking a skilled absence management specialist to coordinate client absence programs and support benefits administration. You will liaise with HR, employees, and providers to resolve escalated issues and improve program effectiveness.

Strong communication and analytical skills are essential in this role based in Oregon. You will maintain accurate records, support training, and help prepare management reports while ensuring compliance with laws and client expectations.

Qualifications

• Excellent oral and written communication, including presentation skills.
• Analytical and interpretive skills with ability to assess data and processes.
• Strong organizational and multi-tasking abilities.
• Negotiation and stakeholder management capabilities.
• Ability to work independently and as part of a team.

Responsabilités

• Coordinate absence program activities for assigned client.
• Assist Benefits Program Manager and support surveys and trainings.
• Prepare reports and assist in program administration.
• Maintain records and monitor client satisfaction and process improvements.
• Ensure compliance with legal requirements and program procedures.
• Support client training and benefits fairs as needed.

Connaissances

Oral and written communication

Analytical skills

Organizational skills

Negotiation skills

Independent worker

Team player

PC literate (MS Office)

Formation

Bachelor's degree or equivalent

Outils

Microsoft Office

Description du poste

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceBenefit LiaisonPRIMARY PURPOSE : To coordinate activities of absence programs for specific client; to assist/support Benefits Program Manager; to implement customer surveys; to assist in client training and benefits fairs; and to prepare reports for program administration.ESSENTIAL FUNCTIONS and RESPONSIBILITIESServes as liaison between Company and client human resources (HR) and employees in management of the absence programs.Communicates with client, employee, healthcare providers and Company operations team to coordinate resolution of escalated issues involving absence program.Assists manager in evaluating results of absence programs and best practice in absence administration; assists in assessing effectiveness of absence plan administration, communication and documentation; assists in development of management reports; assists in preparation of reports assessing financial impact of program administration.Maintains records and files pertinent to absence programs.Monitors satisfaction with leave and disability administration via periodic customer surveys and recommends needed changes.Works with appropriate stakeholders for client and Company to ensure continuous performance and process improvement.Maintains knowledge of legal requirements and best practices relevant to absence programs and administration.Works with management to update and maintain absence program procedures relating to administration, compliance requirements, audits of leaves; employee handbook and other program-related documents.Assists with client training and development of communications; assists in administration of benefits fairs as needed.Assists client in reviewing and requesting approvals from Company operations team to conduct Independent Medical Examinations (IMEs) and Functional Capacity Evaluations (FCEs).ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).Travels as needed.QUALIFICATIONSEducation & LicensingBachelor's degree or equivalent from an accredited college or university preferred.ExperienceSix (6) years absence management experience or equivalent combination of education and experience required. Demonstrated progressive responsibilities strongly preferred. Project management, office operations management, disability/absence management, insurance-related and/or statistical analysis experience preferred.Skills & KnowledgeKnowledge of legal requirements and best practices relevant to absence programs and administrationExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsStrong organizational skillsNegotiation skillsGood interpersonal skillsSelf motivated with ability to work independentlyAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual : Hearing, vision and talkingAs required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $48,186.00 - $55,000.00. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.