Benefit Programs Specialist – Intake & Eligibility

State of Missouri; Park Hills (MO); On-site; USD 36,000 - 68,000; Full time

Job summary

State of Missouri is seeking a Benefit Program Technician to determine eligibility for food, medical, financial and nutritional assistance at a St. Francois County service center in Park Hills, MO.

You will interview clients by phone in a call-center style environment and prepare summaries for case records. The role requires a high school diploma or equivalent with four years of customer service experience or a Bachelor's Degree; willingness to be personable, compassionate, and non-judgmental is

Qualifications

• Experience in customer service roles, with strong problem solving.
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Responsibilities

• Determine initial and continuing eligibility for benefits.
• Interview clients predominantly by telephone in a call center setting with occasional in-person interviews.
• Prepare summaries and other required documentation for case files.

Skills

Customer service

Interpersonal empathy

Telephone interviewing

Education

High School diploma or equivalent

Bachelor's Degree

Job description

State of Missouri is seeking a Benefit Program Technician to determine eligibility for food, medical, financial and nutritional assistance at a St. Francois County service center in Park Hills, MO.

You will interview clients by phone in a call-center style environment and prepare summaries for case records. The role requires a high school diploma or equivalent with four years of customer service experience or a Bachelor's Degree; willingness to be personable, compassionate, and non-judgmental is