Benefit Program Technician

State of Missouri; Park Hills (MO); On-site; USD 36,000 - 68,000; Full time

Job summary

State of Missouri is seeking a Benefit Program Technician to determine eligibility for food, medical, financial and nutritional assistance at a St. Francois County service center in Park Hills, MO.

You will interview clients by phone in a call-center style environment and prepare summaries for case records. The role requires a high school diploma or equivalent with four years of customer service experience or a Bachelor's Degree; willingness to be personable, compassionate, and non-judgmental is

Qualifications

• Experience in customer service roles, with strong problem solving.
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Responsibilities

• Determine initial and continuing eligibility for benefits.
• Interview clients predominantly by telephone in a call center setting with occasional in-person interviews.
• Prepare summaries and other required documentation for case files.

Skills

Customer service

Interpersonal empathy

Telephone interviewing

Education

High School diploma or equivalent

Bachelor's Degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the St. Francois County Customer Service Center based at 140 Staples Drive, Park Hills, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients predominantly by telephone in a call center type setting with occasional in person interviews, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor's Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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