Benefit Program Technician

State-of-Missour; Federal (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Missouri Family Support Division is seeking Benefit Program Technicians to service the St. Francois County Customer Service Center in Park Hills, MO.

You will determine eligibility for food, medical, financial, and nutritional assistance, interviewing clients by telephone in a call center setting with occasional in-person interviews. Applicants should have a High School diploma or equivalent and at least four years of customer service experience, or a Bachelor’s Degree, and must be

Qualifications

• High School diploma or equivalent or a Bachelor’s Degree required.
• Minimum four years of customer service experience or equivalent in related field.
• Must be personable, compassionate and non‑judgmental.

Responsibilities

• Determine initial and continuing eligibility for benefits programs.
• Interview clients predominantly by telephone in a call center setting; occasional in-person interviews.
• Prepare summaries and related documentation for cases.

Skills

Customer service

Education

Bachelor's Degree

High School diploma or equivalent

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the St. Francois County Customer Service Center based at140 Staples Drive, Park Hills, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

EverydayyouwilldetermineinitialandcontinuingeligibilityofMissouricitizensfortheseservices, interview clients predominantly by telephone in a call center type setting with occasional in person interviews, prepare summaries and much m ore.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area:

Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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