Benefit Programs Specialist - Help Families Access Aid

State-of-Missour; Federal (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Missouri Family Support Division is seeking Benefit Program Technicians to service the St. Francois County Customer Service Center in Park Hills, MO.

You will determine eligibility for food, medical, financial, and nutritional assistance, interviewing clients by telephone in a call center setting with occasional in-person interviews. Applicants should have a High School diploma or equivalent and at least four years of customer service experience, or a Bachelor’s Degree, and must be

Qualifications

• High School diploma or equivalent or a Bachelor’s Degree required.
• Minimum four years of customer service experience or equivalent in related field.
• Must be personable, compassionate and non‑judgmental.

Responsibilities

• Determine initial and continuing eligibility for benefits programs.
• Interview clients predominantly by telephone in a call center setting; occasional in-person interviews.
• Prepare summaries and related documentation for cases.

Skills

Customer service

Education

Bachelor's Degree

High School diploma or equivalent

Job description

The State of Missouri Family Support Division is seeking Benefit Program Technicians to service the St. Francois County Customer Service Center in Park Hills, MO.

You will determine eligibility for food, medical, financial, and nutritional assistance, interviewing clients by telephone in a call center setting with occasional in-person interviews. Applicants should have a High School diploma or equivalent and at least four years of customer service experience, or a Bachelor’s Degree, and must be