Benefit Programs Lead, Social Services

City of Portsmouth; Portsmouth (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

City of Portsmouth in Virginia seeks a supervisory administrator to lead multiple benefit programs within Social Services. Under limited supervision, you will oversee Benefits Supervisors, monitor case actions, and ensure compliance with federal and state standards.

The role emphasizes staff development, budget monitoring, and presenting to committees. You will advise staff, handle complex cases, participate in trainings, and interact with the public to maintain service quality.

Qualifications

• Bachelor's degree and 5-7 years progressively responsible experience in human services.
• 2-3 years of supervisory experience.
• Thorough knowledge of local, state and federal laws governing multiple benefit programs.
• Ability to supervise, plan and manage staff and budgets.

Responsibilities

• Supervises Benefit Programs Supervisors and monitors and reviews case actions of their assigned units.
• Participates in planning and managing the administration of all Financial Services programs and procedures.
• Develops, implements and monitors departmental management plans.
• Oversees expenditures, staff development and training, and succession planning.
• Advises staff on difficult issues and makes decisions on exceptional cases.
• Represents the agency on committees or task forces and assists with special projects.
• Maintains rapport with customers, other organizations and the public.

Skills

Supervisory skills

Budget management

Public administration

Policy interpretation

Staff development

Education

Bachelor's degree in sociology, human services or a related field

Equivalent combination of education and experience

Tools

Word processing

Spreadsheets

Job description

City of Portsmouth in Virginia seeks a supervisory administrator to lead multiple benefit programs within Social Services. Under limited supervision, you will oversee Benefits Supervisors, monitor case actions, and ensure compliance with federal and state standards.

The role emphasizes staff development, budget monitoring, and presenting to committees. You will advise staff, handle complex cases, participate in trainings, and interact with the public to maintain service quality.