Lead Benefit Programs Supervisor

City of Richmond; Richmond (VA); On-site; USD 69,000 - 89,000; Full time

Job summary

The City of Richmond Department of Social Services invites applications for a Benefit Programs Supervisor to lead a team of Benefit Program Specialists and ensure delivery of federal/state/city benefit programs. The role emphasizes supervision, training, and performance management within the Economic Support & Independence Division.

The anticipated hiring range is $68,830-$89,000 annually. Responsibilities include staff development, policy compliance, case management oversight, reporting, and

Qualifications

• Strong leadership and supervisory abilities with coaching and staff development.
• Experience with public assistance programs and service delivery.
• Ability to analyze policies and ensure program compliance.

Responsibilities

• Supervise and train a team of Benefit Program Specialists delivering eligibility determinations.
• Oversee case processing, management, and service delivery for SNAP, Medicaid, TANF, ABD, etc.
• Review case activity for compliance and accuracy, and generate management reports.
• Participate in hiring, mentor staff, and communicate with external/internal organizations.

Skills

Leadership

Supervisory skills

Communication

Customer service

Education

Bachelor's degree in human services

Bachelor's degree or higher in related field

Job description

The City of Richmond Department of Social Services invites applications for a Benefit Programs Supervisor to lead a team of Benefit Program Specialists and ensure delivery of federal/state/city benefit programs. The role emphasizes supervision, training, and performance management within the Economic Support & Independence Division.

The anticipated hiring range is $68,830-$89,000 annually. Responsibilities include staff development, policy compliance, case management oversight, reporting, and