Benefit Program Technician — Help Families Thrive

State of Missouri; Warrensburg (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

The Family Support Division (FSD), Child Support Office in Warrensburg, MO, is seeking a Benefit Program Technician to assess client needs through phone, in-person visits, and online inquiries. You will help verify paternity, establish child support orders, and enforce or modify orders.

We offer six months of in-depth training and a consistent schedule with work-life balance. A high school diploma with 4+ years of customer service experience OR a Bachelor's degree is required, and candidates

Qualifications

• Requires high school diploma and 4+ years of Customer Service experience OR a Bachelor's degree.
• Ideal candidate is personable, compassionate, non-judgmental and supportive with strong typing and detail orientation.

Responsibilities

• Assess child support needs via phone, in-person visits, and online inquiries.
• Assist with verifying paternity and establishing child support orders.
• Enforce and/or modify administrative and judicial child support orders.
• Guide applicants through available services and coordinate with other programs as needed.

Skills

Customer service

Typing accuracy

Attention to detail

Software familiarity

Education

Bachelor's degree

High school diploma

Tools

Computer programs

Job description

The Family Support Division (FSD), Child Support Office in Warrensburg, MO, is seeking a Benefit Program Technician to assess client needs through phone, in-person visits, and online inquiries. You will help verify paternity, establish child support orders, and enforce or modify orders.

We offer six months of in-depth training and a consistent schedule with work-life balance. A high school diploma with 4+ years of customer service experience OR a Bachelor's degree is required, and candidates