Benefit Program Specialist – Help Families Access Aid

State of Missouri; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Missouri's Family Support Division seeks a Benefit Program Technician to screen applicants for food, medical, financial, and nutritional assistance at the St. Louis location.

You will determine eligibility, interview clients in person and by phone, and prepare summaries. A high school diploma or equivalent plus 4 years of customer service or a bachelor’s degree is required. Training is provided, and the department offers comprehensive benefits.

Qualifications

• High School diploma or equivalent; or a Bachelor's Degree.
• Strong customer service experience (4+ years) or equivalent education.
• Personable, compassionate, non-judgmental attitude.

Responsibilities

• Determine initial and continuing eligibility for services.
• Interview clients in person and by telephone.
• Prepare summaries and documentation as required.

Skills

Customer service

Interpersonal skills

Communication

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

The State of Missouri's Family Support Division seeks a Benefit Program Technician to screen applicants for food, medical, financial, and nutritional assistance at the St. Louis location.

You will determine eligibility, interview clients in person and by phone, and prepare summaries. A high school diploma or equivalent plus 4 years of customer service or a bachelor’s degree is required. Training is provided, and the department offers comprehensive benefits.