Benefit Program Technician

State-of-Missour; Warrensburg (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of Missouri's Family Support Division, Child Support Office in Warrensburg invites candidates for a Benefit Program Technician. You will assist Missouri citizens by assessing needs via phone, in-person visits, or online inquiries and guide them through services such as verifying paternity and establishing or modifying orders.

We offer a six-month training program and a defined work schedule that supports work-life balance.

Qualifications

• High school diploma or GED plus 4+ years of customer service experience, or a Bachelor's degree.
• Personable, compassionate, non-judgmental and supportive demeanor.
• Excellent customer service, accurate typing and attention to detail.
• Experience with several different computer programs simultaneously.

Responsibilities

• Assess child support needs during phone calls, in-person visits and online inquiries.
• Assist and guide through services such as verifying paternity and establishing orders.
• Enforce and/or modify administrative and judicial orders as applicable.

Skills

Customer service

Typing

Attention to detail

Education

High school diploma or GED

Bachelor's degree

Tools

Multiple computer programs

Job description

The Family Support Division (FSD), Child Support Office is seeking candidates to fill a Benefit Program Technician position. This position will be located in the Johnson County/Warrensburg Child Support Office based at 505 N Ridgeview, Warrensburg, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits, and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s)selectedforthispositionmayreceiveahigherratebasedonapaydifferential (e.g. shift, or time-of-service pay).

Recruitment Area:Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.