Benefit Program Technician

State of Missouri; Warrensburg (MO); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

The Family Support Division (FSD), Child Support Office in Warrensburg, MO, is seeking a Benefit Program Technician to assess client needs through phone, in-person visits, and online inquiries. You will help verify paternity, establish child support orders, and enforce or modify orders.

We offer six months of in-depth training and a consistent schedule with work-life balance. A high school diploma with 4+ years of customer service experience OR a Bachelor's degree is required, and candidates

Qualificações

• Requires high school diploma and 4+ years of Customer Service experience OR a Bachelor's degree.
• Ideal candidate is personable, compassionate, non-judgmental and supportive with strong typing and detail orientation.

Responsabilidades

• Assess child support needs via phone, in-person visits, and online inquiries.
• Assist with verifying paternity and establishing child support orders.
• Enforce and/or modify administrative and judicial child support orders.
• Guide applicants through available services and coordinate with other programs as needed.

Conhecimentos

Customer service

Typing accuracy

Attention to detail

Software familiarity

Formação académica

Bachelor's degree

High school diploma

Ferramentas

Computer programs

Descrição da oferta de emprego

The Family Support Division (FSD), Child Support Office is seeking candidates to fill a Benefit Program Technician position. This position will be located in the Johnson County/Warrensburg Child Support Office based at 505 N Ridgeview, Warrensburg, MO.

As a Benefit Program Technician, you will serve Missouri citizens by assessing their child support needs during phone calls, in-person office visits, and online inquiries. You may assist and guide them through services such as verifying paternity, establishing child support orders, and enforcing and/or modifying both administrative and judicial orders.

We offer a six-month in-depth training program for all new employees with additional training as needed. This position has a consistent and structured work schedule while still allowing work/home life balance. This is a rewarding position with the opportunity to positively impact the lives of Missouri citizens and their families.

To succeed in this role, you must have a high school diploma and at least four years of Customer Service experience OR a Bachelor’s degree.

To thrive in this role, you must be personable, compassionate, non-judgmental, and supportive. The ideal candidate possesses excellent customer service skills, proficient typing skills with high accuracy and attention to detail, and has experience working with several different computer programs simultaneously.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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