Benefit Program Technician: Help Families Access Benefits

State-of-Missour; Jefferson City (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

The State of Missouri is seeking a Benefit Program Technician for the Cole County/Jefferson City St. Mary’s Customer Service Center in Jefferson City, MO.

This role focuses on determining eligibility for food, medical, financial and nutritional assistance and requires strong client communication skills. You will interview clients, assess needs, and prepare summaries, with a focus on compassionate, non‑judgmental service.

Qualifications

• High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
• Personable, compassionate and have a non‑judgmental attitude.

Responsibilities

• Determine initial and continuing eligibility for Missouri citizens for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone.
• Prepare summaries and perform additional duties as needed.

Skills

Customer service

Interviewing

Eligibility determination

Education

High School diploma or equivalent

Bachelor’s Degree

Job description

The State of Missouri is seeking a Benefit Program Technician for the Cole County/Jefferson City St. Mary’s Customer Service Center in Jefferson City, MO.

This role focuses on determining eligibility for food, medical, financial and nutritional assistance and requires strong client communication skills. You will interview clients, assess needs, and prepare summaries, with a focus on compassionate, non‑judgmental service.