Benefit Programs Technician – Help Families Access Aid

State-of-Missour; Springfield (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

The State of Missouri's Family Support Division seeks Benefit Program Technicians to join the Greene County Customer Service Center in Springfield. You will assess eligibility for food, medical, financial, and nutritional assistance, interviewing clients in person and by phone to determine needs and program qualifications.

You will prepare summaries and related records while upholding compassionate, non-judgmental service.

Qualifications

• Requires a High School diploma or equivalent and at least four years of customer service experience OR a Bachelor’s Degree.

Responsibilities

• Determine initial and continuing eligibility for Missouri citizens for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone.
• Prepare summaries and related documentation.

Skills

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Bachelor’s degree

Job description

The State of Missouri's Family Support Division seeks Benefit Program Technicians to join the Greene County Customer Service Center in Springfield. You will assess eligibility for food, medical, financial, and nutritional assistance, interviewing clients in person and by phone to determine needs and program qualifications.

You will prepare summaries and related records while upholding compassionate, non-judgmental service.