Benefit Program Technician

State-of-Missour; Jefferson City (MO); Sur place; USD 38 000 - 48 000; Plein temps

Résumé du poste

The State of Missouri is seeking a Benefit Program Technician for the Cole County/Jefferson City St. Mary’s Customer Service Center in Jefferson City, MO.

This role focuses on determining eligibility for food, medical, financial and nutritional assistance and requires strong client communication skills. You will interview clients, assess needs, and prepare summaries, with a focus on compassionate, non‑judgmental service.

Qualifications

• High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.
• Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
• Personable, compassionate and have a non‑judgmental attitude.

Responsabilités

• Determine initial and continuing eligibility for Missouri citizens for food, medical, financial and nutritional assistance.
• Interview clients in person and by telephone.
• Prepare summaries and perform additional duties as needed.

Connaissances

Customer service

Interviewing

Eligibility determination

Formation

High School diploma or equivalent

Bachelor’s Degree

Description du poste

The Family Support Division is seeking applications for a Benefit Program Technician. This position will be in the Cole County/Jefferson City St. Mary's Customer Service Center based at 2023 St Mary's Boulevard Jefferson City, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor’s Degree.

To thrive in this role, you must be personable, compassionate and have a non‑judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area: Accepting applications from all qualified applicants.

TheStateofMissouriisanequalopportunityemployer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage.Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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