Benefit Eligibility Specialist

State of Missouri; Saint Joseph (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

The Family Support Division (FSD) in St. Joseph, MO is seeking Benefit Program Technicians to assist Missouri citizens in obtaining food, medical, financial and nutritional assistance.

You will conduct eligibility interviews, interpret policy, and reach out to participants by phone to discuss their status. Candidates must have a high school diploma or equivalent and at least four years of customer service, or a Bachelor's Degree.

Qualifications

• High school diploma or equivalent and at least four years of customer service experience OR a Bachelor's Degree
• Ability to interpret policy and procedure to answer participant questions
• Excellent interpersonal and communication skills, with a compassionate, non-judgmental approach.

Responsibilities

• Conduct eligibility interviews with participants
• Interpret policy and procedures to answer questions
• Contact participants by phone to discuss eligibility
• Review documentation to apply to eligibility systems

Skills

Customer service

Eligibility interviews

Policy interpretation

Documentation review

Communication skills

Education

High School diploma or equivalent

Bachelor's degree

Job description

The Family Support Division (FSD) in St. Joseph, MO is seeking Benefit Program Technicians to assist Missouri citizens in obtaining food, medical, financial and nutritional assistance.

You will conduct eligibility interviews, interpret policy, and reach out to participants by phone to discuss their status. Candidates must have a high school diploma or equivalent and at least four years of customer service, or a Bachelor's Degree.