Benefit Program Technician

State of Missouri; Saint Joseph (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

The Family Support Division (FSD) in St. Joseph, MO is seeking Benefit Program Technicians to assist Missouri citizens in obtaining food, medical, financial and nutritional assistance.

You will conduct eligibility interviews, interpret policy, and reach out to participants by phone to discuss their status. Candidates must have a high school diploma or equivalent and at least four years of customer service, or a Bachelor's Degree.

Qualifications

• High school diploma or equivalent and at least four years of customer service experience OR a Bachelor's Degree
• Ability to interpret policy and procedure to answer participant questions
• Excellent interpersonal and communication skills, with a compassionate, non-judgmental approach.

Responsibilities

• Conduct eligibility interviews with participants
• Interpret policy and procedures to answer questions
• Contact participants by phone to discuss eligibility
• Review documentation to apply to eligibility systems

Skills

Customer service

Eligibility interviews

Policy interpretation

Documentation review

Communication skills

Education

High School diploma or equivalent

Bachelor's degree

Job description

The Family Support Division (FSD) is seeking applications for Benefit Program Technicians. These positions will be located in the Buchanan County Customer Service Center based at 525 Jules St, Ste 127 St. Joseph, MO.

As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives.

Daily tasks include but are not limited to completing eligibility interviews, interpreting policy and procedure to answer participant questions, contact participants by phone to discuss their eligibility, and review documentation to apply to Family Support Division’s eligibility systems.

In order to succeed in this role, you must have a High School diploma or equivalent and at least four years of customer service experience OR have a Bachelor's Degree.

To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

Recruitment Area:

Accepting applications from all qualified applicants.

The State of Missouri is an equal opportunity employer.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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