Benefit Center Advocate (Short-term Assignment) - Work from Home!

Businessolver; West Des Moines (IA); Remote; USD 19,320 - 27,517; Full time

Benefits offered by this job

Flexible work from home

Comprehensive training program

Supportive work environment

Job summary

A leading service provider in employee benefits is seeking a Benefit Center Advocate to support clients through remote work. This role involves handling employee inquiries on dependent verification and requires experience in service centers. Ideal candidates will have a customer-centric mindset and strong technology skills. The position offers flexible shifts and comprehensive training provided by the company. Join this dynamic team and contribute to client success in a fully remote environment.

Qualifications

• Experience in service center roles is required.
• Familiarity with verification services, leave of absence management, and document fulfillment is a plus.
• Strong commitment to delivering excellent customer service.

Responsibilities

• Serve as primary contact for calls regarding dependent verification.
• Review documentation for dependent coverage elections.
• Collaborate to address caller issues and ensure audit compliance.
• Maintain thorough records of calls and inquiries.

Skills

Customer-centric mindset

Strong interpersonal skills

Technology comfort

Job description

Benefit Center Advocate (Short-term Assignment) - Work from Home!

Benefit Center Advocate (Short-term Assignment) - Work from Home! Join Businessolver as a full‑time or part‑time employee (Advocate) supporting clients by handling calls regarding employee dependent verification. The role starts January 12, 2026 and offers 100% remote work. Pay is $17 per hour. Shifts are eight‑hour work days (Mon‑Fri). Available schedules:

• 7:00 AM – 3:30 PM Central Time
• 8:00 AM – 4:30 PM Central Time
• 8:30 AM – 5:00 PM Central Time
• 9:30 AM – 6:00 PM Central Time
• 10:30 AM – 7:00 PM Central Time

Anticipated assignment length: 2–3 months.

Responsibilities

• Serve as the primary point of contact for inbound calls related to the dependent verification audit, responding to employee inquiries with professionalism, energy, and a positive attitude.
• Clearly communicate the audit timeline, deadlines, and documentation requirements to employees to ensure understanding and compliance.
• Review submitted documentation to verify eligibility for dependent coverage elections; approve documentation when it meets sufficiency criteria.
• Accurately document call details, inquiries, and outcomes in the system to maintain thorough records.
• Collaborate with team members to provide creative and resourceful solutions to caller issues and audit‑related questions.
• Ensure all processes comply with established policies and procedures, completing transactions timely and accurately.
• Take ownership of the entire interaction process, from initial contact through resolution, maintaining accountability for quality and completeness.
• Follow general supervision and adhere to established procedures and guidelines consistently.
• Maintain regular attendance, punctuality, and adherence to scheduled shifts.
• Perform additional duties as assigned to support team and client success.

Qualifications

• Service Center Experience is Required
• Experience with Verification Services, COBRA Administration, Leave of Absence, Retiree Services, and Document Fulfillment is a plus.
• Strong customer‑centric mindset.
• Comfortable with technology – we are a technology company.
• Competitive, team player who strives for excellence.
• Strong interpersonal skills to find success in every opportunity.

Requirements

• Windows‑enabled PC/Laptop or MacBook (Chromebooks and tablets are NOT supported).
• Internet speeds of above 20 Mbps (download) and 5 Mbps (upload).
• Ethernet cable connection highly recommended.
• We also highly recommend that applicants possess a second monitor (screen) when performing the role.

Training

• Businessolver will provide a comprehensive training program prior to "going live".
• All training sessions are mandatory and will be completed from the convenience of your home office.

Background check is required for this role.

Equal Opportunity at Businessolver

Businessolver is an affirmative action and equal opportunity employer and offers equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Businessolver is committed to maintaining an environment that protects client data. We train employees to maintain leading‑class security practices and expect all employees to adhere to policy, procedures, and controls.