Employee Benefits Advocate (Remote)

Businessolver; Iowa; Remote; USD 23,000 - 32,000; Full time

Job summary

Businessolver is seeking full-time Advocates to support clients by handling calls regarding employee benefits enrollment from a home office. This 100% remote role requires professionalism, empathy, and the ability to document call details accurately.

Shifts run Monday–Friday within CST hours; initial and ongoing training is provided remotely, including virtual classroom sessions, self-guided modules, and job shadowing, with compliance and security processes in place.

Qualifications

• Prior benefit administration, insurance brokerage or insurance provider experience.
• Or experience in adjacent employee benefits industries.
• Service Center and/or Customer Service experience.

Responsibilities

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

Skills

Benefit administration experience

Insurance experience

Customer service experience

Job description

• 100% Remote - Work & Train from Your Home
• Available 8 hour shifts are Monday - Friday, between 10 AM - 7:00 PM CST
• Start Date: December 7th
• Pay: $20/hour

We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment.

The Details:

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

What You Need to Make the Cut:

REQUIRED QUALIFICATIONS:

• Prior benefit administration, insurance brokerage or insurance provider experience
• Or, experience in adjacent employee benefits industries
• Service Center and/or Customer Service Experience

SUCCESSFUL CANDIDATE TRAITS:

• Strong customer-centric mindset
• Must be comfortable with technology – we are a technology company!
• Competitive, team player who strives for excellence
• Strong interpersonal skills to find success in every opportunity

Technology:

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
• Ethernet Cable Connection

Training:

• Businessolver will provide a comprehensive training program prior to “going live” - this includes virtual classroom training, self-guided e-learning and job shadowing
• All training sessions are mandatory & will be completed from the convenience of your home office
• Initial Training Schedule:
• First week: Monday - Friday, 9 AM - 6 PM CST
• Remaining Five weeks: Monday - Friday, 8 AM - 5 PM CST

PLEASE NOTE: Planned time off may be restricted during our peak Annual Enrollment period (October through December). Availability during this timeframe is an essential requirement of the role. Member Advocates will have Christmas Day & New Year's Day off, with an early release at 2 PM CST on Christmas Eve. Monday, December 18th - Thursday, December 31st will be regular training/working hours & attendance is mandatory.

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,

The Businessolver Recruiting Team

Equal Opportunity at Businessolver:

Businessolver is an Affinity Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.