Senior Member Services Advocate (Remote)

Businessolver; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Job summary

Businessolver in the United States is seeking a full-time Senior Member Advocate to support clients by handling calls about spending account enrollment and participation. This role emphasizes helping individuals and families navigate Health Spending Account, COBRA, Retiree or Exchange options with accuracy and care.

Responsibilities include guiding enrollment, documenting interactions, ensuring compliance, and owning the process end-to-end.

Qualifications

• 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required.
• 5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.

Responsibilities

• Provide outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries.
• Assist with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs.
• Answer inbound calls professionally with high energy and a positive attitude.
• Respond accurately to caller inquiries and document call details.
• Ensure compliance in all areas of processing and complete transactions timely.
• Take accountability for the entire process from receipt to resolution.
• Collaborate with team to understand client and business needs and help others.
• Work under general supervision following established procedures.

Skills

Customer service

Phone etiquette

Technology fluency

Team collaboration

Problem solving

Job description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.

At Businessolver you have opportunities for individual development through our common language: Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule.

We are seeking a full-time Senior Member Advocate to support our clients by taking phone calls regarding spending account enrollment and participation. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Gig

• Provides outstanding support to inbound callers regarding Health Spending Account, COBRA, Retiree or Exchange inquiries and requests.
• Assists with enrollment related to Health Spending Account, COBRA, Retiree or Exchange programs
• Answer inbound calls professionally, with high energy and a positive attitude and a little charm.
• Respond accurately and thoroughly to caller inquiries and document call details accordingly.
• Ensure compliance in all areas of processing, completing all transactions timely and accurately.
• Take accountability for the entire process from receipt of work to resolution.
• The ability to jump in and help. This is a “roll up your sleeves” position, and you will need to understand our business, our client’s business, and processes so you can help others effectively do their jobs.
• Work under general supervision following established procedures.

The Schedule

• Start Date: November 2nd
• Schedule: 8-hour shift Monday - Friday, between 8:30 AM - 7:00 PM CST

What You Need to Make the Cut

• 3+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is required and non-negotiable.
  • 5+ years’ experience with Health Spending Account, COBRA, Retiree or Exchange is ideal.
• Strong customer-centric mindset.
• Comfort level with technology – we are a technology company!
  • Ability to diagnose and own technology issues.
  • Embracing new technology as it is integrated into the organization.
• Strong people skills to find success in every opportunity.
• Exceptional phone etiquette and communication skills.
• Team player mentality, someone who strives for excellence.

The pay range for this position is $25.00 dollars per hour.

Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.

(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver

Businessolver is an Aff…