Employee Benefits Advocate (Remote)

Businessolver; Texas; Remoto; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Work from home

Comprehensive training

Descrizione del lavoro

Businessolver is seeking full-time Advocates to support clients by handling inbound calls about employee benefit enrollment from a home-based setting. You will document interactions, answer inquiries, and resolve issues while ensuring compliance and accurate processing.

The role requires prior benefit administration or related experience, strong customer service skills, and comfort with technology. Training is provided entirely from a home office, with start dates and shift times outlined in the

Competenze

• Prior benefit administration, insurance brokerage or insurance provider experience
• Or, experience in adjacent employee benefits industries
• Service Center and/or Customer Service Experience

Mansioni

• Answer inbound calls from clients regarding employee benefit enrollment in a professional, energetic manner
• Document call details and respond accurately to inquiries
• Be a resourceful problem solver and collaborate to find solutions
• Ensure processing compliance and complete transactions timely and accurately
• Own the process from receipt to resolution under established procedures
• Attend required training and work from home per schedule

Conoscenze

Customer service

Tech savvy

Team player

Interpersonal skills

Descrizione del lavoro

• 100% Remote - Work & Train from Your Home
• Available 8 hour shifts are Monday - Friday, between 10 AM - 7:00 PM CST
• Start Date: December 7th
• Pay: $20/hour

We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Details:

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

What You Need to Make the Cut:

REQUIRED QUALIFICATIONS:

• Prior benefit administration, insurance brokerage or insurance provider experience
• Or, experience in adjacent employee benefits industries
• Service Center and/or Customer Service Experience

SUCCESSFUL CANDIDATE TRAITS:

• Strong customer-centric mindset
• Must be comfortable with technology – we are a technology company!
• Competitive, team player who strives for excellence
• Strong interpersonal skills to find success in every opportunity

Technology:

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
• Ethernet Cable Connection

Training:

• Businessolver will provide a comprehensive training program prior to “going live” - this includes virtual classroom training, self-guided e-learning and job shadowing
• All training sessions are mandatory & will be completed from the convenience of your home office
• Initial Training Schedule:
• First week: Monday - Friday, 9 AM - 6 PM CST
• Remaining Five weeks: Monday - Friday, 8 AM - 5 PM CST

PLEASE NOTE: Planned time off may be restricted during our peak Annual Enrollment period (October through December). Availability during this timeframe is an essential requirement of the role. Member Advocates will have Christmas Day & New Year's Day off, with an early release at 2 PM CST on Christmas Eve. Monday, December 18th - Thursday, December 31st will be regular training/working hours & attendance is mandatory.

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,

The Businessolver Recruiting Team

Businessolver is an Aff… and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.