Bellperson

Shamin Hotels; Towson (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic hospitality team as a Bellperson, where your role is pivotal in creating memorable experiences for guests. You'll be the friendly face that welcomes visitors, assists with their luggage, and ensures their comfort throughout their stay. Your responsibilities will include arranging transportation, providing concierge services, and collaborating with various hotel departments to maintain a seamless guest experience. This is an exciting opportunity to contribute to a welcoming environment in a fast-paced hotel setting, where every day brings new interactions and challenges.

Qualifications

• Exceptional guest service skills with a focus on comfort and satisfaction.
• Ability to handle luggage and assist guests with various needs.

Responsibilities

• Greet guests warmly and assist with luggage upon arrival.
• Arrange transportation and provide concierge services for guests.

Skills

Guest Service

Luggage Handling

Communication Skills

Concierge Services

Team Collaboration

Job description

Join to apply for the Bellperson role at Shamin Hotels

As a Bellperson, you will play a vital role in providing exceptional guest service by assisting with luggage, transportation, and other guest needs upon arrival and departure. You will create a welcoming and memorable experience for guests, ensuring their comfort and satisfaction during their stay at our establishment.

Essential Job Functions:

1. Greeting Guests: Welcome guests upon arrival with a warm and friendly demeanor, assisting with luggage and providing directions or information about hotel amenities and services.
2. Luggage Handling: Assist guests with loading and unloading luggage to and from their vehicles, escorting them to their rooms, and ensuring their belongings are safely delivered and stored.
3. Transportation Services: Arrange transportation for guests as needed, including calling taxis, coordinating shuttle services, or providing information about public transportation options.
4. Guest Assistance: Anticipate and fulfill guest needs and requests promptly and courteously, including delivering items to guest rooms, providing extra amenities, and offering assistance with special requests.
5. Concierge Services: Provide concierge services such as making restaurant reservations, arranging tours or activities, and providing recommendations for local attractions and entertainment options.
6. Safety and Security: Maintain a safe and secure environment for guests and their belongings, ensuring compliance with hotel policies and procedures regarding guest privacy and security.
7. Team Collaboration: Collaborate with other hotel departments, including front desk, valet, and housekeeping, to ensure seamless communication and coordination of guest services.
8. Lobby Maintenance: Keep the lobby area clean and organized, including maintaining luggage carts, tidying up seating areas, and assisting with any spills or messes as needed.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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