Bellperson

Montage Hotels; Baltimore (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Bellperson to enhance guest experiences at their luxurious hotel. This role involves engaging with guests, managing their luggage, and ensuring they receive exceptional service throughout their stay. The Bellperson will be an integral part of the Rooms leadership team, contributing to a welcoming environment and supporting the hotel's mission and values. If you have a passion for customer service and a desire to create memorable experiences, this position offers a fantastic opportunity to shine in a vibrant and dynamic setting.

Qualifications

• Minimum of two years’ experience in customer service.
• Must be able to speak, read, write, and understand English.

Responsibilities

• Assist with full-cycle guest luggage program.
• Facilitate hotel room orientations and deliver amenities.

Skills

Customer Service

Communication Skills

Mobility and Physical Stamina

Education

High School Diploma or equivalent

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

Bellperson

SUMMARY

The Bellperson position will assist the Rooms leadership team in providing exceptional experiences to our guests. The focus of the role will be to engage guests throughout the hotel and manage the full-cycle guest luggage experience. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

1. Assisting with full-cycle guest luggage program
2. Facilitating hotel room orientations, delivering amenities and other items to guest rooms as needed
3. Working knowledge about hotel rooms, services and features and relaying information to guests
4. Duties may also include driving hotel vehicles off property short distances for guest drop-offs and pick-ups or as requested for item retrievals

QUALIFICATIONS

1. Minimum of two years’ experience in customer service
2. Must be able to speak, read, write and understand English, the primary language used in the workplace
3. High School Diploma or equivalent
4. Luxury hotel experience preferred
5. Prior Bell position experience preferred

PHYSICAL REQUIREMENTS

Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must have the ability to bend, squat and lift up to 60 lbs., including, but not limited to, luggage, guest items and bags on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

The Pay scale for the Bellperson position is $15.00 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.