Bell Valet Services- Dispatcher - Full Time, $31.80/Hour

Disney Experiences; Kapolei (HI); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Healthcare options

Tuition paid upfront

Free lunch

Free parking

Theme park admission

Job summary

Aulani, A Disney Resort & Spa in Hawaii is hiring Bell and Valet Dispatchers to assist Guests at the Bell and Valet desks, coordinate with Bellpersons and Valet Attendants, and manage luggage and vehicles while delivering the spirit of Aloha.

This full-time role requires strong communication, basic computer and cash handling skills, and 18+ years of age. Hawaii pay rate is $31.80 per hour with select benefits included.

Qualifications

• Must be at least 18 years of age.
• Previous hotel or restaurant valet service experience.
• Previous computer experience.
• Previous cash handling experience.
• Knowledge of Hawaiian/Japanese language preferred.

Responsibilities

• Dispatch Bellpersons on luggage delivery and track work via logs or computer systems.
• Retrieve luggage and personal effects requested by Guests at the bell desk.
• Receive Guest vehicle keys, enter information into a computerized system and file keys securely.
• Retrieve vehicle keys upon Guest request and prioritize retrieval with Valet Attendants.
• Review payment information for valet vehicles and process payments (vouchers, cards, cash).
• Greet Guests with a positive, friendly and helpful attitude and deliver high guest service.

Skills

Communication skills

Guest service

Cash handling

Computer skills

Hawaiian/Japanese language

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• Healthcare options for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Bell and Valet Service Dispatchers work within the Front Office area and are responsible for communicating with Guests both in person and by phone regarding their needs for storing and retrieving luggage, packages and vehicles. They in turn coordinate with Bellpersons and Valet Attendants to ensure that Guest requests are fulfilled. Bell and Valet Dispatchers are front line Cast Members that have high Guest contact, and will demonstrate the spirit of Aloha and the value of Aulani as they assist Guests. They also will assist with the storage and care of both Guest personal belongings and vehicles.

• Works primarily at the Bell and Valet desks and assists Guests throughout the day, to include heavy use of phones and basic computer skills.
• Dispatches Bellpersons on luggage delivery runs and keeps track of all work completed by Bell Services via logs and/or computerized systems.
• Retrieves luggage and other personal affects requested by Guests at the bell desk.
• Receives Guest vehicle keys from Valet attendants, enter Guest vehicle information into a computerized system and file keys in an organized manner.
• Retrieves vehicle keys upon Guest request and prioritize the retrieval of vehicles by Valet Attendants.
• Reviews payment information for valet vehicles and when applicable, processes payments, including vouchers, credit cards and cash.
• Front Line Cast Members must posses excellent communication skills and will deliver upon high Guest service expectations
• Greets Guests with positive, friendly and helpful attitude
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
• Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
• Must be at least 18 years of age
• Previous hotel or restaurant valet service experience
• Previous computer experience
• Previous cash handling experience
• Knowledge of Hawaiian/Japanese language preferred

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

SCHEDULE AVAILABILITY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

Our Resort operates 24 hours a day, 365 days a year and some shifts may start as early as 4:00 AM and vary as needed. Training may require up to 4 weeks of full availability (day AND evening) and will be required immediately following the start date.

The pay rate for this role in Hawaii is $31.80 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.

Disclaimer

This position is with The Walt Disney Company, which is part of a business we call Aulani, A Disney Resort & Spa.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.