Bell Services Support - Full-Time, $25.44/hour

Disney; Kapolei (HI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Free lunch

Free parking

Theme park access

Job summary

The Walt Disney Company and its Aulani, A Disney Resort & Spa team invite you to join as a Luggage Handler (Support) in Kapolei, Hawaii. You will assist bell staff, coordinate guest requests, and ensure timely service with Disney hospitality excellence.

The role offers comprehensive benefits, a supportive team, and opportunities to engage guests in a magical resort environment. Daily duties include greeting guests, luggage handling, and using the HotSOS app.

Qualifications

• Excellent communication and listening skills.
• Friendly, outgoing personality with guest focus.
• Ability to handle difficult situations independently.
• Enthusiasm and strong guest service skills.
• Flexible and reliable with punctuality.

Responsibilities

• Greet Guests with a positive attitude.
• Transport guest luggage to/from vehicles/storage.
• Care and storage of guest property.
• Proactively address guest needs and provide directions.
• Work with mobile applications (HotSOS).

Skills

Guest interaction

Communication

Team collaboration

Multitasking

Safety awareness

Guest service

Tools

HotSOS

Job description

Bell Services Support - Full-Time, $25.44/hour

Job ID 1379776BR Location Kapolei, Hawaii, United States Business Aulani, A Disney Resort & Spa Date posted Oct. 30, 2026

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents (Full-time)
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

The Luggage Handler (Support) role will assist Bell person and Bell/Valet Dispatch with the tagging, storing and retrieval of arriving and/or departing guests with luggage. You will be coordinating with Bell persons to ensure Guest requests are fulfilled in a timely manner, demonstrating the spirit of Aloha and providing world-renowned Disney service.

Responsibilities:

• Greet Guests with positive, friendly and helpful attitude
• Transport guest luggage including but not limited to/from Vehicles/Storage Room.
• Care and Storage of Guest property
• Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding area
• Work with mobile applications (HotSOS)

Basic Qualifications:

• Ability to handle difficult/sensitive situations independently, while effectively communicating with you team
• Excellent communication and listening skills
• Enjoys working with people and possess a friendly and outgoing personality
• Must have enthusiasm and possess excellent guest service skills
• Flexible/adaptable (may work in a variety of areas, conditions and/or changing scheduled shifts/days off)
• Maintains clean and polished appearance
• Committed to safety
• Enjoys engaging with Guests and fellow Cast Members
• Enthusiastic about interacting and helping Guests
• Receptive to special requests and proactive in anticipating guests needs
• Maintain confidentiality
• Able to complete tasks independently
• Willing to follow instruction and take direction
• Committed/reliable (arrive and be on time for scheduled shift)
• Supportive of other Cast Members working on your team
• Must be detail oriented and have the ability to multitask
• Strong verbal communication and listening skills (able to positively engage with Guests, Team Members, and Management)
• Self-directed (can complete tasks with minimal follow up/supervision)

Preferred Qualifications:

• Knowledge of Hawaiian/Japanese language preferred

The pay rate for this role in Hawaii is $ 25.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 2020s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business we call Aulani, A Disney Resort & Spa.

Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

To learn more about Disney's policies on the use of AI for candidates, click here.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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