Bell Services Support - Full-Time, $25.44/hour

Disney Experiences; Kapolei (HI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

Free lunch

Free parking

Theme park admission

Job summary

Aulani, A Disney Resort and Spa is seeking a Luggage Handler (Support) to assist Bell teams with tagging, storing, and retrieving guest luggage, coordinating with Bell staff to fulfill guest requests with aloha spirit.

You will greet guests, transport luggage safely, care for guest property, and use HotSOS to address needs, while maintaining a positive, guest-centric approach in a fast-paced resort environment.

Qualifications

• Full-time availability seven days a week.
• Excellent guest service skills.
• Ability to transport luggage safely.
• Proactive in addressing guest needs.
• Good communication and listening skills.
• Willing to follow instructions.
• Detail oriented and able to multitask.
• Knowledge of Hawaiian/Japanese language preferred.

Responsibilities

• Greet guests with a friendly and helpful attitude.
• Transport luggage to/from vehicles and storage areas.
• Care for and store guest property.
• Answer questions, give directions and information about the hotel/resort.
• Use mobile applications (HotSOS) as needed.
• Handle difficult situations independently and communicate with the team.
• Maintain a clean, polished appearance and safety standards.
• Engage with guests and fellow Cast Members to provide Disney service.

Skills

Guest service

Luggage handling

Communication skills

Multitasking

Flexible schedule

Safety awareness

Teamwork

Confidentiality

Time management

Hawaiian/Japanese

Attention to detail

Customer interaction

Tools

HotSOS

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents (Full-time)
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

The Luggage Handler (Support) role will assist Bell person and Bell/Valet Dispatch with the tagging, storing and retrieval of arriving and/or departing guests with luggage. You will be coordinating with Bell persons to ensure Guest requests are fulfilled in a timely manner, demonstrating the spirit of Aloha and providing world-renowned Disney service.

• Greet Guests with positive, friendly and helpful attitude
• Transport guest luggage including but not limited to/from Vehicles/Storage Room.
• Care and Storage of Guest property
• Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding area
• Work with mobile applications (HotSOS)
• Ability to handle difficult/sensitive situations independently, while effectively communicating with you team
• Excellent communication and listening skills
• Enjoys working with people and possess a friendly and outgoing personality
• Must have enthusiasm and possess excellent guest service skills
• Flexible/adaptable (may work in a variety of areas, conditions and/or changing scheduled shifts/days off)
• Maintains clean and polished appearance
• Committed to safety
• Enjoys engaging with Guests and fellow Cast Members
• Enthusiastic about interacting and helping Guests
• Receptive to special requests and proactive in anticipating guests needs
• Maintain confidentiality
• Able to complete tasks independently
• Willing to follow instruction and take direction
• Committed/reliable (arrive and be on time for scheduled shift)
• Supportive of other Cast Members working on your team
• Must be detail oriented and have the ability to multitask
• Strong verbal communication and listening skills (able to positively engage with Guests, Team Members, and Management)
• Self-directed (can complete tasks with minimal follow up/supervision)
• Knowledge of Hawaiian/Japanese language preferred

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

SCHEDULE AVAILABILTY

Full Time - Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.

Disclaimer

This position is with The Walt Disney Company, which is part of a business we call Aulani, A Disney Resort & Spa.

The pay rate for this role in Hawaii is $25.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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