Bell Services- Full Time, $21.66/Hour + Gratuities

Disney Experiences; Kapolei (HI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Healthcare options for you and your-en

Tuition paid upfront at network

Free lunch

Free parking

Free theme park admission

Job summary

Aulani, A Disney Resort & Spa is seeking a Bell Services Cast Member to assist guests with luggage, property care, and room deliveries. The role involves direct guest interaction, valet assistance, and coordination for arrivals and departures.

Full-time schedule requiring availability seven days per week, including early mornings and holidays. Hawaii driving credentials and a clean record are required; bilingual Hawaiian/Japanese language skills are a plus.

Qualifications

• Excellent communication skills and high guest service expectations.
• Greet Guests with positive, friendly and helpful attitude.
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas.
• Knowledge of Hawaiian/Japanese language is preferred.
• Previous experience in a Hotel/Resort environment is preferred.

Responsibilities

• Transport guest luggage to and from guestrooms, vehicles and storage areas.
• Care and storage of guest property.
• Deliver items to guest rooms, including newspapers and packages.
• Handle guest deliveries (flowers, packages) and express check-outs.
• Assist arriving and departing guests with vehicles, including shuttles and parking facilities.
• Possess valid Hawaii driver’s license with clean record and ability to drive manual/automatic transmissions.
• Work indoors and outdoors in varying weather conditions.

Skills

Communication skills

Guest service mindset

Bilingual (Hawaiian/Japanese)

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• Healthcare options for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Bell person will assist with transporting all luggage to and from guest rooms. During 3rd shift, Cast Member may be required to perform job functions for both roles. Bell and Valet cast members will assist arriving and departing guests with their vehicles, including, but not limited to shuttles, busses and other transportation, and driving all types of guest vehicles.

Bell Services

• Transport guest luggage including but not limited to Rooms/Vehicles/Storage.
• Care and Storage of guest property
• Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
• Excellent communication skills and high guest service expectations
• Greet Guests with positive, friendly and helpful attitude
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
• Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
• Valid Hawaii driver’s license and clean driving record (no tickets/accidents/ moving violations in the past 12 months)
• Ability to drive manual/automatic transmission
• May be required to work Graveyard shifts if needed
• Previous experience in a Hotel/Resort environment preferred
• Previous experience working in a parking facility with type service (airports, business office building, private parking structures
• Knowledge of Hawaiian/Japanese language preferred
• Previous experience in a Hotel/Resort environment
• Previous experience working in a parking service type facility (i.e. airports, business office building, private parking structures)
• Bilingual preferred- Knowledge of Hawaiian/Japanese language
• Previous computer and/or cash handling experience

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

SCHEDULE AVAILABILITY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

The pay rate for this role in Hawaii is $21.66 per hour, plus gratuities. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Disclaimer

This position is with The Walt Disney Company, which is part of a business we call Aulani, A Disney Resort & Spa.

To learn more about Disney's guidelines on the use of AI for candidates, click here.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.