PBX Phone Operator - Full Time, $35.84/Hour

Disney Experiences; Kapolei (HI); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Healthcare options for you and your é

Tuition paid upfront at networkSchools

Free lunch

Free parking

Free theme park admission

Job summary

Disney Experiences in Hawaii seeks a guest services professional to welcome Guests and provide frontline hospitality. You will answer phones, assist with pre-arrival needs, and support front desk operations to ensure a seamless arrival and stay.

Typical shifts require full availability seven days per week, including early mornings, late nights, weekends and holidays, with training lasting 7–8 weeks. Knowledge of Hawaiian language is a plus and prior hospitality experience is valued.

Qualifications

• Previous cash handling experience.
• Previous computer experience with internet and applications.
• Knowledge of Hawaiian language is preferred.

Responsibilities

• Answer phones and dispatch guest calls, assisting Guests and Cast Members.
• Provide in-house guest service and answer pre-arrival questions.
• Assist with room check-in/out questions and hotel folio activity.
• Maintain a calm, pleasant demeanor in fast-paced environments.
• Be knowledgeable about resort offerings and local area information.
• May cross-train with Front Desk, Concierge and Arrival roles.

Skills

Excellent communication

Customer service

Cash handling

Attention to detail

Scheduling flexibility

Tools

Internet

Phone systems

Job description

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• Healthcare options for you and your eligible dependents
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request.

• Responsible for constant communication with Guests/Cast Members via a phone station
• Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries ("a smile in your voice")
• Answer phones, dispatch guest calls, cast member and assist with any questions or special requests.
• Previous computer experience- requires use of internet and other application systems
• High guest service expectations, initiative and ability to hold a conversation with a Guest
• Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
• Requires high attention to detail and exceptional listening skills
• Must have schedule flexibility
• Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge
• May also be cross utilized with the following roles, including, but not limited to:
• Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
• Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels
• Must have Graveyard availability
• Previous cash handling experience
• Previous computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment
• Ability to multi task
• Ability to confidently utilize service recovery methods
• Enthusiastic about interacting and helping guests
• Receptive to special requests
• Willing to follow instructions and take direction
• Availability Requirements:
• Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
• Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.
• Knowledge of Japanese language is highly preferred
• Knowledge of Hawaiian language preferred
• Previous work experience in a Hotel/Front Desk environment
• Previous experience in a high volume, fast paced office type environment
• Previous Leadership experience

At Disney, we‘re storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world.

SCHEDULE AVAILABILTY

Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.

SUBMITTING YOUR APPLICATION

The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

Disclaimer

This position is with The Walt Disney Company, which is part of a business we call Aulani, A Disney Resort & Spa.

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The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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