Bell Services Support - Full-Time

Disney; Kapolei (HI); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition assistance

Free lunch

Free parking

Free theme park admission

Job summary

Disney Kapolei in Hawaii seeks a Bell Services Support team member. You will greet guests, assist with luggage, and coordinate with Bell staff to fulfill guest requests, delivering the high standard of Disney hospitality.

The role is full-time with seven-day availability, including mornings, evenings, weekends, and holidays. Benefits include comprehensive healthcare, tuition assistance, free lunch, parking, and park access.

Qualifications

• Ability to handle difficult situations independently while communicating with the team.
• Excellent communication and listening skills.
• Friendly, outgoing personality with strong guest service abilities.
• Enthusiastic about interacting with guests and Cast Members.
• Detail-oriented, able to multitask and follow directions.

Responsibilities

• Greet guests with a positive, friendly attitude.
• Transport guest luggage to/from vehicles and storage areas.
• Care for and store guest property.
• Address guest needs by providing directions and information.
• Work with mobile applications (HotSOS).

Skills

Guest service

Communication

Teamwork

Multitasking

Flexibility

Tools

HotSOS

Job description

Bell Services Support - Full-Time, $25.44/hour

2026-11-01 Disney Kapolei,HI

Description:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

• 100% full coverage of healthcare for you and your eligible dependents (Full-time)
• Tuition paid upfront at network schools
• Free lunch
• Free parking
• Free theme park admission and much more!

The Luggage Handler (Support) role will assist Bell person and Bell/Valet Dispatch with the tagging, storing and retrieval of arriving and/or departing guests with luggage. You will be coordinating with Bell persons to ensure Guest requests are fulfilled in a timely manner, demonstrating the spirit of Aloha and providing world-renowned Disney service.

Responsibilities

• Greet Guests with positive, friendly and helpful attitude
• Transport guest luggage including but not limited to/from Vehicles/Storage Room.
• Care and Storage of Guest property
• Proactively address Guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding area
• Work with mobile applications (HotSOS)

Basic Qualifications

• Ability to handle difficult/sensitive situations independently, while effectively communicating with you team
• Excellent communication and listening skills
• Enjoys working with people and possess a friendly and outgoing personality
• Must have enthusiasm and possess excellent guest service skills
• Flexible/adaptable (may work in a variety of areas, conditions and/or changing scheduled shifts/days off)
• Maintains clean and polished appearance
• Committed to safety
• Enjoys engaging with Guests and fellow Cast Members
• Enthusiastic about interacting and helping Guests
• Receptive to special requests and proactive in anticipating guests needs
• Maintain confidentiality
• Able to complete tasks independently
• Willing to follow instruction and take direction
• Committed/reliable (arrive and be on time for scheduled shift)
• Supportive of other Cast Members working on your team
• Must be detail oriented and have the ability to multitask
• Strong verbal communication and listening skills (able to positively engage with Guests, Team Members, and Management)
• Self-directed (can complete tasks with minimal follow up/supervision)

Preferred Qualifications

• Knowledge of Hawaiian/Japanese language preferred

Additional Information :

SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.

The pay rate for this role in Hawaii is $ 25.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit:

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