Guest Bell Services Pro — Luggage, Deliveries & Concierge

The Walt Disney Company; Kapolei (HI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Healthcare options

Tuition paid upfront

Free lunch

Free parking

Free theme park admission

Job summary

Aulani, A Disney Resort & Spa in Kapolei, Hawaii, is hiring for Bell Services. The role concentrates on assisting guests, delivering items to rooms, and ensuring top-notch service in a picturesque resort environment.

Full-time schedule requires flexibility including early mornings, late nights, weekends and holidays. The position pays hourly with gratuities and a comprehensive benefits package possible depending on level and position.

Qualifications

• Valid Hawaii driver’s license and clean driving record (no tickets/accidents/ moving violations in the past 12 months)
• Ability to drive manual/automatic transmission
• May be required to work Graveyard shifts if needed
• Previous experience in a Hotel/Resort environment preferred
• Previous experience working in a parking facility with type service (airports, business office building, private parking structures)
• Knowledge of Hawaiian/Japanese language preferred

Responsibilities

• Transport guest luggage including but not limited to Rooms/Vehicles/Storage
• Care and Storage of guest property
• Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
• Excellent communication skills and high guest service expectations
• Greet Guests with positive, friendly and helpful attitude
• Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
• Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity

Skills

Communication skills

Guest service mindset

Multitasking

Job description

Aulani, A Disney Resort & Spa in Kapolei, Hawaii, is hiring for Bell Services. The role concentrates on assisting guests, delivering items to rooms, and ensuring top-notch service in a picturesque resort environment.

Full-time schedule requires flexibility including early mornings, late nights, weekends and holidays. The position pays hourly with gratuities and a comprehensive benefits package possible depending on level and position.