Bellperson

innisfree; Pensacola Beach (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Innisfree Hotels is seeking a Bell Person to warmly greet guests, assist with luggage, and guide guests to their rooms at our Hilton Pensacola Beach location. You will be the face of the property, ensuring a welcoming and seamless arrival experience, while maintaining top hospitality standards.

The role involves assisting at the concierge desk, escorting guests, answering inquiries, and coordinating special services. Strong English communication and a teamwork mindset are essential.

Qualifications

• Must have a high school diploma or equivalent.
• Ability to read, write and speak English to communicate with guests and team.
• Previous hospitality experience preferred.
• Commitment to friendly and efficient guest service.

Responsibilities

• Greet and welcome guests and relieve luggage on arrival.
• Be present at concierge/reception desk to assist guests and visitors.
• Escort guests to rooms and inspect for order and supplies.
• Provide quality service by responding to guest requests promptly and courteously.
• Provide valet services for arriving and departing guests.
• Answer phones, take messages, and transfer calls as needed.
• Maintain knowledge of property amenities and surrounding areas.

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Independence

Education

High school diploma or equivalent

Job description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:
Hilton Pensacola Beach

The Bell Person is primarily responsible for greeting and welcoming all guests to the hotel and to relieve guests of their luggage on arrival. This role will ensure that the highest standards of hospitality are always demonstrated, and that all guest requests are dealt with in a prompt and courteous manner.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintains regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Be present at the concierge/reception desk or in the lobby ready to assist guests, colleagues, and visitors when requested.
• Greets guests upon arrival and makes them feel welcomed by always following the 5/10 rule.
• Escorts guests to their assigned rooms, placing luggage in and inspect guest room for order and adequate supplies and informs guests of room amenities, lastly offering any other assistance they may need before securing their room shut.
• Provides quality service to all guests by responding to their requests promptly, efficiently, and courteously.
• Checks the daily arrival list for VIPs or guests with special needs in preparation to assist them.
• Arranges for special services for guests as needed, which includes but is not limited to making reservations somewhere, calling a taxi, providing directions, or simply sending up a small surprise to acknowledge a special occasion.
• Provide valet services to departing and arriving guests.
• Assists with answering the telephone and taking messages, transferring calls or dealing with inquiries.
• Has accurate knowledge about the property, its amenities, and surrounding areas.
• Able to operate and drive shuttle (as applicable by property).
• Follows all company's policies, procedures, and meet standards.
• Performs any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.
2. Previous experience in hospitality industry preferred.
3. Ability to read, write, and speak effectively in English to communicate with guests and team members.
4. Commitment to providing excellent customer service.
5. Friendliness, problem solving, and organizational skills needed.
6. Must be able to communicate effectively and often handle disgruntled guests and difficult situations.
7. Must be able to multi-task.
8. Must be a team player.
9. Ability to work independently with minimal supervision in a high degree of autonomy.
10. Must have valid driver's license and clean driving record (as applicable by property.)

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.