Guest Services Supervisor - Elevate Front Desk Experience

innisfree; Pensacola Beach (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

Innisfree Hotels in Pensacola Beach is seeking a Guest Services Supervisor to lead the Front Office team and ensure smooth guest experiences. The role involves overseeing arrivals, reservations, and guest inquiries, while training staff and maintaining knowledge of hotel services to uphold high standards of service.

Strong English communication, a customer-focused mindset, and the ability to multi-task are essential.

Qualifications

• Degree or diploma in Hospitality Management, Business Administration, or related field.
• Excellent customer service skills.
• Ability to read, write, and speak effectively in English.
• Strong attention to detail and accuracy.
• Ability to multi-task and work independently with minimal supervision.
• Team player with collaborative approach.

Responsibilities

• Oversee front office operations and guest arrivals/departures.
• Answer inquiries and manage reservations with accuracy.
• Train and supervise Front Desk staff; monitor performance.
• Maintain knowledge of hotel services, facilities, and local area.
• Ensure guest satisfaction and handle issues promptly and professionally.
• Promote positive, service-oriented environment and resolve conflicts calmly.

Skills

Customer service

Multi-tasking

Attention to detail

English proficiency

Independence

Team player

Education

Hospitality/Business degree

Job description

Innisfree Hotels in Pensacola Beach is seeking a Guest Services Supervisor to lead the Front Office team and ensure smooth guest experiences. The role involves overseeing arrivals, reservations, and guest inquiries, while training staff and maintaining knowledge of hotel services to uphold high standards of service.

Strong English communication, a customer-focused mindset, and the ability to multi-task are essential.