Bell Clerk & Luggage Concierge

Hilton; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton in Austin is seeking a Bell Clerk to welcome guests, answer calls, relay requests, and coordinate luggage delivery. You will verify guest details, generate delivery lists, and ensure accurate deliveries with care.

This role emphasizes hospitality, integrity, leadership, teamwork and ownership. Hilton offers travel perks, stock purchase, parental leave, caregiving support, crisis concierge, mental health resources, generous PTO, and health benefits.

Responsibilities

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

Job description

Hilton in Austin is seeking a Bell Clerk to welcome guests, answer calls, relay requests, and coordinate luggage delivery. You will verify guest details, generate delivery lists, and ensure accurate deliveries with care.

This role emphasizes hospitality, integrity, leadership, teamwork and ownership. Hilton offers travel perks, stock purchase, parental leave, caregiving support, crisis concierge, mental health resources, generous PTO, and health benefits.