Bellperson - Hilton Austin

Hilton; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Incredible travel perks

ESPP

Paid parental leave

Personalized caregiving support

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Financial security for your future

Job summary

Hilton in Austin is seeking a Bell Clerk to welcome guests, answer calls, relay requests, and coordinate luggage delivery. You will verify guest details, generate delivery lists, and ensure accurate deliveries with care.

This role emphasizes hospitality, integrity, leadership, teamwork and ownership. Hilton offers travel perks, stock purchase, parental leave, caregiving support, crisis concierge, mental health resources, generous PTO, and health benefits.

Responsibilities

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance
• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items
• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries
• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas
• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

Job description

Job Identification: 227203

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Bell Clerk , you’re not just answering calls and relaying guest needs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Provide exceptional phone support: Answer calls promptly and professionally, take orders and messages, and coordinate guest requests with bell assistance

• Verify guest details for delivery: Confirm room numbers and guest names in computer system to ensure efficient and accurate delivery of luggage and items – attention to detail is key here!

• Generate delivery lists: Create and distribute room lists for arrivals, bag pulls, and deliveries

• Handle guest belongings with care: Safely lift and transport guest luggage and packages from service vehicles and dolly carts to storage or guest delivery areas

• Resolve guest concerns: Address issues such as lost or damaged luggage, ensuring prompt resolution

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ("https://www.hilton.com/en/brands/"), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog ("https://jobs.hilton.com/blogs") to see why we’re more than a great place to stay—we’re a great place to work.