Guest Experience Bell Attendant | Luggage & Concierge

Thompson Hotels, Inc.; Austin (TX); Sur place; USD 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Rewards package

401(k) plan

College Saving Plan

Employee Stock Purchase Plan

Discounted rooms worldwide

Free colleague meals during shifts

Well-being & educational assistance

Résumé du poste

Thompson Austin is seeking a Bell Attendant to warmly assist guests, manage luggage, and coordinate with Front Office and Valet to ensure smooth check-ins and departures. You will engage guests with local recommendations and hotel information to enhance their experience.

The role emphasizes hospitality, efficiency, and a seasonally flexible schedule in a fast-paced, luxury hotel environment. You will represent Hyatt's guest-first service ethos at Thompson Austin.

Qualifications

• A friendly and welcoming demeanor.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to tolerate moderate amounts of walking.
• Must have physical stamina to lift moderate amounts of weight.
• Work cohesively with colleagues as part of a team.
• Flexible schedule - willing and able to work day shifts, evening shifts, weekends and holidays.

Responsabilités

• Bell Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently.
• Provide guests with local recommendations and hotel information to enhance their stay.
• Ensure guests are comfortable with accommodations and room offerings and features.
• Act as a visible, helpful presence to deliver warm, authentic Hyatt-style service throughout shifts.

Connaissances

Friendly demeanor

Customer service

Verbal communication

Written communication

Stamina

Team player

Flexible schedule

Description du poste

Thompson Austin is seeking a Bell Attendant to warmly assist guests, manage luggage, and coordinate with Front Office and Valet to ensure smooth check-ins and departures. You will engage guests with local recommendations and hotel information to enhance their experience.

The role emphasizes hospitality, efficiency, and a seasonally flexible schedule in a fast-paced, luxury hotel environment. You will represent Hyatt's guest-first service ethos at Thompson Austin.