Bell Captain: Luxury Guest Services Lead

Davidson Hospitality Group; Hawaii; On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group is hiring a Bell Captain for Sheraton Kauai Coconut Beach Resort in Hawaii. Lead bellpersons, greet guests, and coordinate luggage and guest requests to ensure a warm, personalized arrival and departure experience.

The role emphasizes active guest service, strong communication, and teamwork across departments, with a focus on Hawaiian hospitality and exceptional guest experiences.

Qualifications

• Read, write and speak English fluently.
• One year prior Guest Services/Bell experience preferred.
• Must have current driver’s license where applicable.
• Valid CDL license where applicable.

Responsibilities

• Lead and inspire a team of bellpersons, fostering a culture of exceptional service and professionalism.
• Greet and assist guests upon arrival and departure, providing a warm and personalized experience.
• Coordinate luggage handling, transportation, and guest requests promptly and efficiently.
• Maintain knowledge about the hotel's facilities, services, and local attractions.
• Ensure a seamless flow of luggage, packages, and guest belongings.
• Provide recommendations and assistance to guests, enhancing their stay.
• Collaborate with other departments to ensure a smooth guest experience.
• Uphold the hotel's standards of cleanliness, safety, and guest satisfaction.

Skills

English fluency

Guest Services/Bell experience

Public communication

Local area knowledge

Driver's license

CDL (where applicable)

Job description

Davidson Hospitality Group is hiring a Bell Captain for Sheraton Kauai Coconut Beach Resort in Hawaii. Lead bellpersons, greet guests, and coordinate luggage and guest requests to ensure a warm, personalized arrival and departure experience.

The role emphasizes active guest service, strong communication, and teamwork across departments, with a focus on Hawaiian hospitality and exceptional guest experiences.