Guest Communications & Reservations Specialist

Davidson Hospitality Group; Hawaii; Presencial; USD 31.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Medical Coverage

Dental & Vision Coverage

Teledoc service

Descripción de la vacante

Davidson Hospitality Group seeks a Reservations & Communications Agent for Sheraton Kauai Coconut Beach Resort in Hawaii. The role involves handling guest inquiries, reservations, and communications across departments, delivering Marriott-standard service with aloha spirit.

The successful candidate will have a high school diploma or equivalent and hospitality experience, with strong verbal and written communication, multitasking ability, and a commitment to guest satisfaction.

Formación

• Proven ability to communicate clearly in writing and verbally.
• Capable of multitasking in a fast-paced hospitality setting.
• Detail-oriented with strong organizational skills.
• Willing to learn hotel operating systems and procedures.
• Experience handling confidential guest information professionally.

Responsabilidades

• Serve as a central point of contact for guests, prospective visitors, and hotel departments.
• Manage all incoming hotel telephone communications accurately and promptly.
• Assist guests with reservation inquiries, modifications, and cancellations.
• Provide general hotel information and fulfill guest requests in a courteous manner.

Conocimientos

Communication skills

Multitasking

Attention to detail

Professional communication

Confidential information handling

Guest service experience

Educación

High school diploma or equivalent

Herramientas

Hotel operating systems

Descripción del empleo

Davidson Hospitality Group seeks a Reservations & Communications Agent for Sheraton Kauai Coconut Beach Resort in Hawaii. The role involves handling guest inquiries, reservations, and communications across departments, delivering Marriott-standard service with aloha spirit.

The successful candidate will have a high school diploma or equivalent and hospitality experience, with strong verbal and written communication, multitasking ability, and a commitment to guest satisfaction.