Guest Services Bell Desk — Warm Welcomes & Luggage Help

Sheraton Kauai Coconut Beach Resort; Kapaa (HI); On-site; USD 14,000 - 22,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc

Free Medications

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Sheraton Kauai Coconut Beach Resort in Kauai, Hawaii, seeks guest services professionals to greet guests, assist with luggage, provide information on amenities and local attractions, escort guests to rooms, deliver messages, and coordinate transportation while maintaining a welcoming lobby.

Join a team that values aloha spirit, teamwork, and exceptional guest experiences, with opportunities for growth within the Davidson Hospitality Group network.

Qualifications

• One year of guest services or bell experience preferred.
• Familiarity with local area and attractions.
• Read, write and speak English fluently.
• Ability to communicate effectively with the public and other employees.
• Valid CDL license where applicable.

Responsibilities

• Greet guests with a warm and friendly demeanor upon arrival.
• Assist guests with their luggage, ensuring prompt and efficient service.
• Provide information about hotel amenities, services, and local attractions.
• Escort guests to their rooms, explaining the features and facilities.
• Deliver messages, packages, and other items to guest rooms.
• Coordinate transportation arrangements for guests as requested.
• Maintain a neat and organized lobby area.
• Anticipate and fulfill guests' needs to ensure a memorable stay.

Skills

Guest services experience

Luggage assistance

Local knowledge

Effective communication

Job description

Sheraton Kauai Coconut Beach Resort in Kauai, Hawaii, seeks guest services professionals to greet guests, assist with luggage, provide information on amenities and local attractions, escort guests to rooms, deliver messages, and coordinate transportation while maintaining a welcoming lobby.

Join a team that values aloha spirit, teamwork, and exceptional guest experiences, with opportunities for growth within the Davidson Hospitality Group network.