Bell Attendant

Cherokee Nation Businesses; Catoosa (OK); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health & Wellness

401(k) match

Paid time off

Flexible spending accounts

Maternity/paternity leave

Discounts

Performance incentives

Referral bonuses

Job summary

Hard Rock Hotel & Casino Tulsa seeks a Bell Attendant to warmly welcome guests, assist with luggage, and share information about hotel amenities and local events. You’ll contribute to a safe, energetic guest experience in a team environment.

This role requires strong interpersonal skills, attention to detail, and the ability to work outdoors in all weather, with adherence to safety policies. Join Oklahoma’s premier gaming and resort destination within Cherokee Nation Businesses’ hospitality

Qualifications

• High School Diploma or GED required.
• Strong interpersonal and active listening skills.
• Ability to stand, walk, lift (up to 50 lbs) and work outdoors in all weather.
• High degree of accountability, initiative, accuracy and attention to detail.
• Compliance with safety-sensitive employment requirements.

Responsibilities

• Greet guests entering and exiting the facility in a courteous, warm, and professional manner.
• Assist guests with luggage and provide information on hotel features and events.
• Maintain a proactive, solution-oriented approach to guest requests.
• Adhere to all hotel policies, procedures, and safety protocols.
• Collaborate with front office, bell desk, and security for smooth arrivals and departures.
• Keep entrance, driveway, and valet area clean and hazard-free.

Skills

Customer service

Communication

Teamwork

Attention to detail

Accountability

Initiative

Safety awareness

Education

High School Diploma or GED

Job description

As a Bell Attendant, you play a crucial role in shaping the guest experience from the moment visitors arrive on our property. Serving as the primary ambassador of our premier hospitality services, you are responsible for delivering a warm, professional, and efficient welcome. In this role, you will safely assist with luggage, and proactively answer questions regarding hotel amenities, local attractions, and property events. Success in this position requires high energy, exceptional attention to detail, strong accountability, and a commitment to maintaining safety standards in all weather conditions. If you thrive in an active, team-oriented environment dedicated to service excellence, this position offers an exciting opportunity to showcase your guest service skills.

• Guest Hospitality & Arrival: Meet and greet all guests entering and exiting the facility in a courteous, warm, and professional manner.
• Guest Assistance & Support: Assist guests with luggage and provide accurate information regarding hotel features, property amenities, and upcoming events.
• Service Excellence: Maintain a proactive, solution-oriented approach to guest requests, inquiries, and immediate service needs.
• Policy & Safety Compliance: Strictly adhere to all internal hotel policies, procedures, and employee safety protocols.
• Team Collaboration: Work cooperatively with front office, bell desk, and security teams to maintain smooth arrival and departure flows.
• General Maintenance: Keep the main entrance, driveway, and valet work area clean, organized, and free of hazards.

• Education: High School Diploma or General Education Degree (GED).
• Customer Service & Communication: Strong interpersonal and active listening skills with a proven track record of delivering service excellence and positive guest interactions.
• Physical Capability: Ability to endure substantial standing, walking, running, and lifting (up to 50 lbs.) while working outdoors in all weather conditions.
• Core Competencies: High degree of accountability, initiative, accuracy, attention to detail, and the ability to work collaboratively in a team environment.
• Safety & Regulatory Compliance: Ability to meet and maintain all safety-sensitive employment requirements, including passing required pre-employment and ongoing drug screenings.

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team!

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination. This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here’s what awaits you:

• Health & Wellness:Choose from top-notch health plans,24/7 Telemedicine access, andon-site health clinics(at select locations).

• Financial Security:Grow your future with a generous401(k) matchandpaid vacation, sick time, bereavement, and holidays.

• Work-Life Balance:Enjoyflexible spending accounts,maternity/paternity leave, andvoluntary benefitsfor added peace of mind.

• And More:Earnincentivesbased on performance,refer friendsand get rewarded, and enjoydiscountsandholiday appreciation gifts.