Behavioral Health Service Center Manager (Day Shift)

Trinity Health; United States; On-site; USD 58,000 - 78,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Primary Care to lead the Behavioral Health Service Center. You will oversee daily operations, supervise staff, and ensure efficient, client-centered service delivery.

Applicants should have a Bachelor's degree and at least three years of experience as a PPSC Representative, with supervisory experience preferred. The role offers opportunities for professional growth within a mission-driven health system.

Qualifications

• Bachelor’s degree or equivalent combination of education and professional experience.
• Minimum of 3 years experience as a PPSC Representative; supervisory capacity strongly preferred.

Responsibilities

• Supervises day to day operations of staff and services.
• Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

Skills

PPSC Representative experience

Supervisory experience

Education

Bachelor’s degree or equivalent

Job description

Trinity Health IHA Medical Group is seeking a Service Center Supervisor – Primary Care to lead the Behavioral Health Service Center. You will oversee daily operations, supervise staff, and ensure efficient, client-centered service delivery.

Applicants should have a Bachelor's degree and at least three years of experience as a PPSC Representative, with supervisory experience preferred. The role offers opportunities for professional growth within a mission-driven health system.