Behavioral Health Service Center Lead

IHA; Ann Arbor (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI is seeking a Service Center Supervisor – Primary Care to lead Behavioral Health Service Center staff, ensuring efficient operations and patient-centered service.

The role requires a Bachelor's degree and at least 3 years' experience as a PPSC Representative, with supervisory experience preferred; day shift, full-time, on-site, with opportunities for professional growth within a mission-driven health system.

Qualifications

• Bachelor’s degree or equivalent combination of education and professional experience.
• Minimum of 3 years experience as a PPSC Representative; supervisory experience strongly preferred.

Responsibilities

• Supervises day to day operations of staff and services.
• Ensures that all staff are adequately training to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

Skills

Staff supervision

Customer service

Process improvement

Data reporting

Education

Bachelor's degree

Job description

Trinity Health IHA Medical Group in Ann Arbor, MI is seeking a Service Center Supervisor – Primary Care to lead Behavioral Health Service Center staff, ensuring efficient operations and patient-centered service.

The role requires a Bachelor's degree and at least 3 years' experience as a PPSC Representative, with supervisory experience preferred; day shift, full-time, on-site, with opportunities for professional growth within a mission-driven health system.