Behavioral Health Care Center Lead

Trinity Health; Ann Arbor (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Primary Care. The role provides leadership and supervision of Behavioral Health Service Center staff to ensure efficient, fiscally responsible and customer-responsive operations.

Responsibilities include supervising day-to-day operations, staff training on responsibilities and performance goals, quality reviews of work and calls, process development, complaints management, and scheduling efficiency.

Qualifications

• Bachelor’s degree or an equivalent combination of education and professional experience.
• Minimum of 3 years experience as a PPSC Representative; supervisory experience strongly preferred.

Responsibilities

• Supervises day-to-day operations of staff and services.
• Ensures that all staff are adequately trained to effectively perform their required responsibilities and provided with an overview of the Behavioral Health performance goals.
• Performs quality reviews on staff work and recorded telephone calls.
• Participates in process and procedure development.
• Manages internal and external complaints, manages compliance log, compiles data to provide monthly reports.
• Ensures efficient scheduling for the Representatives and maintains time and attendance records.
• Evaluates performance of Representatives.

Skills

Supervisory experience

Education

Bachelor’s degree or equivalent combination of education and professional experience

Job description

Trinity Health IHA Medical Group is seeking a customer-focused Service Center Supervisor – Primary Care. The role provides leadership and supervision of Behavioral Health Service Center staff to ensure efficient, fiscally responsible and customer-responsive operations.

Responsibilities include supervising day-to-day operations, staff training on responsibilities and performance goals, quality reviews of work and calls, process development, complaints management, and scheduling efficiency.