Behavioral Health Scheduler — Coordinate Pre-Op Care

Duly Health and Care; Romeoville (IL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefit

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Community engaged culture

Parental leave

Job summary

Duly Health and Care in Romeoville, IL is seeking a Scheduler- Behavioral Health to join a patient-centered care team. This full-time role focuses on coordinating pre-op testing, scheduling procedures, and ensuring accurate patient information and confidentiality.

You will work Monday-Friday, 40 hours weekly, with compensation in the $16.30–$24.50 per hour range plus potential bonuses and shift incentives. This position offers comprehensive benefits and opportunities to support the care teams

Qualifications

• Medical terminology, verbal and written.
• CPT and ICD-9 coding.
• Referral process.
• Must have the ability to learn new computer programs.
• Act professionally towards customers, physicians, and co-workers.
• Must be able to multitask and prioritize.
• Must posses time management skills.
• High school diploma or GED
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team

Skills

Medical terminology

CPT and ICD-9 coding

Referral process

Learn new computer programs

Professionalism

Multitask

Time management

High school diploma or GED

Surgery scheduling experience

Education

High school diploma or GED

Job description

Duly Health and Care in Romeoville, IL is seeking a Scheduler- Behavioral Health to join a patient-centered care team. This full-time role focuses on coordinating pre-op testing, scheduling procedures, and ensuring accurate patient information and confidentiality.

You will work Monday-Friday, 40 hours weekly, with compensation in the $16.30–$24.50 per hour range plus potential bonuses and shift incentives. This position offers comprehensive benefits and opportunities to support the care teams